Updated: December 16, 2020
This policy notice is in place to inform you of the information we collect from you when you create an account on the Sylverant PSO Server.
Who are we?
The Sylverant PSO Server (collectively “we”, “us”, or “Sylverant”), is a platform for playing the Phantasy Star Online series of games with other users from around the globe. Sylverant is not a corporation or any other legal entity.
How this policy applies
This Policy describes the information we collect from you and how we use that information. It also covers whether and how that information may be shared with others and your rights regarding the information you provide to us.
Please note that this policy only specifically applies to the Iselia and Altimira ships of the Sylverant PSO Server. Any other ships are operated by third parties which may have their own policies regarding your data. Please contact the administration of these other servers for their individual policies.
What we collect
Information that you voluntarily provide us by signing up for an account on and/or using the server:
- Your e-mail address and login details (including username and password).
- Serial numbers and access keys of your copy or copies of PSO (all versions except PSO Episodes I & II for Xbox and PSO Blue Burst).
- Your Xbox live Gamertag and internal user identifier (PSO Episodes I & II for Xbox only).
- Communications you send to other users through the various features of the game and website, including textual messages and simple mails.
- Any other information you choose to send us.
You may decline to provide us with the information above, however doing so may limit your ability to use the Sylverant PSO Server.
You may review or remove your account information through the account management system on this website.
When posting a comment on this website, your IP address will be associated with the comment. Additionally, you may optionally provide a name and e-mail address.
Information that is collected automatically:
- Information about your computer and about your visits to and use of this website. This includes your IP address, browser type and version, operating system, referral source, page views, and website navigation
- Information about your computer and about your connections to the game server. This includes your IP address and all other information transmitted by the Phantasy Star Online game client to the server as a part of playing the game.
The Phantasy Star Online game client requires a serial number and access key that is associated with your individual copy of the game on most platforms. In order to play Phantasy Star Online on this (or any other server), this data is required to establish a proper connection to the server. There is no way to play Phantasy Star Online without sharing your game’s serial number and access key on most platforms (exceptions are noted below along with the substitute data that is required).
Phantasy Star Online Episode I & II for the Xbox requires the use of an Xbox Live gamertag and an internal Xbox identifier that is associated with your client. In order to play PSO for the Xbox on this (or any other server), this data is required to establish a proper connection to the server. There is no way to play Phantasy Star Online for the Xbox without sharing this information with the server.
Why do we collect this information?
Information collected as part of the signup process for an account is used in the administration of your account and to ensure that only you may access your account.
Information collected automatically is collected to ensure the proper operation of this website and of the server itself.
What do we do with your information?
Our services are hosted in the United States by DigitalOcean, LLC. This is where all of the data associated with the server and your use of it is stored. Your serial number and access key, as well as communications to the server may be shared with third parties if you connect to a ship in-game other than Iselia or Altimira. We will not share your e-mail address, IP address, or any other personal account details with any third parties unless required to do so by law. However, nothing in this prevents you from sharing such information as you please during your use of the server, noting that such action is not covered by this policy as it is an action undertaken by you.
Your public information (including your username and various statistics and data about your use of the game server) may be displayed on the Sylverant web site (for instance in leaderboards for in-game events). If you do not wish to have your username displayed in the leaderboard for in-game events, please do not participate in such events. These events are completely optional, and your participation in them indicates your acceptance that your username and statistics may be displayed publicly both during the event and thereafter.
Retention and Data Export
As long as you continue to use the Sylverant PSO Server and for as long as your account is active, we will retain your data. You may request that your account be deleted in the account settings menu on this website, which will purge the information associated with your account from the server.
You may request a copy of the information that is stored by the game server for your account by contacting the server’s administration.